CRM Software Sourcing and Procurement Report by Top Spending Regions and Market Price Trends - Forecast and Analysis 2023-2027

CRM Software Procurement - Sourcing and Intelligence Report on Price Trends and Spend & Growth Analysis

The CRM software procurement category is projected to grow at a CAGR of 14.36% during 2023-2027. The prices are outlined to rise by 14%-15% during the forecast period and suppliers will have a moderate bargaining power in this market. Salesforce.com, SAP SE, and Adobe are a few of the key suppliers in CRM software market.

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Who are the Top Suppliers in the CRM Software Market?

This report offers detailed insights and analysis of the major cost drivers, volume drivers, and innovations of the CRM software procurement and sourcing market, which the global suppliers have been leveraging to gain a competitive edge across regions. Some of the leading CRM software suppliers profiled extensively in this report include:

Furthermore, this CRM software procurement market report provides detailed analysis of procurement strategies deployed by major category end-users across several industries while sourcing for CRM software requirements. In addition, most adopted and high potential pricing models considered by buyers have been analyzed in this report, which will help understand business scopes for revenue expansion. These data will assist buyers to realize cost savings and identify business strategies to improve sales.

What are the Most Suitable Supplier Selection Criteria, Supplier Evaluation Metrics, and SLA that Buyers Should Consider?

The CRM software procurement market report provides a detailed analysis of various supplier selection criteria, RFX questions, supplier evaluation metrics, and the service level agreements that the buyers should consider adopting to achieve significant cost savings, streamline the procurement process, and reduce category TCO while sourcing for CRM software requirements.

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What are the Most Adopted Procurement Strategies by Buyers Across Industries?

The report provides a detailed insight into the most adopted procurement strategies by buyers across industries and an analysis of these strategies with respect to innovation, regulatory compliance, quality, supply, and cost. Adoption of these procurement strategies will enable the buyers to reduce category TCO and achieve cost savings while sourcing for CRM software requirements.

What are the Major Pricing Models Adopted by Buyers in CRM Software Market?

The report discusses in detail each pricing model and the pros and cons attached to every pricing model prevalent in the market. Also, the report provides insights with respect to the category supply chain and the margins of various suppliers within the supply chain. These market analysis data will enable the buyers to make informed strategic sourcing decisions. Buy the full CRM software procurement market report now to get comprehensive details on pricing models

Price Strategies and Benchmark

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To optimize the value of the purchase, it is crucial to keep a track of current and future price trends. Price forecasts are beneficial in purchase planning, especially when supplemented by the constant monitoring of price-influencing factors. During the forecast period, the market expects an incremental spend of USD 161.21 billion due to various market drivers prevalent across multiple regions. Also, the report speaks about various cost-saving factors through analysis of the below factors:

• Identify favorable opportunities in CRM software TCO (total cost of ownership)
• Expected changes in price forecast and factors driving the current and future price changes
• Identify pricing models that offer the most rewarding opportunities

What will the Spend Growth and Demand be by Region?

The CRM software market will register an incremental spend of about USD 161.21 billion during the forecast period. However, only a few regions will drive the majority of this growth. Moreover, on the supply side, North America, Europe, and APAC will have the maximum influence owing to the supplier base. The growth is expected to be primarily driven by increasing demand and adoption of the category across those few regions. To get a detailed analysis of the volume drivers that are driving the adoption of the category across regions, buy the full report now!

The drivers and inhibitors that influence these global and regional outlooks are elaborated in detail in this procurement report. Our in-depth growth decomposition analysis covers details on:

• Factors driving the growth (or lack of it) in individual geographies
• Regions that hold the most rewarding opportunities for buyers and suppliers
• Spend growth and regional spend segmentation over the coming years

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What are the Major Category Management Objectives for CRM Software Sourcing?

A targeted strategic approach to CRM software sourcing will provide several opportunities. However, in the absence of actionable intelligence on CRM software, buyers may end up focusing on a tactical sourcing strategy without any focus on cost-saving opportunities. Hence, this report focuses on category management initiatives such as scalability of inputs, green initiatives, and adherence to regulatory nuances, which will assist buyers to formulate a strategic procurement strategy

The report explains the following key category management objectives that should form the base for sourcing strategy.

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In addition to helping buyers in identifying the strategic goals and initiatives for category management, the report also has detailed insights into the most outsourced category management activities and category enablers which can simplify the procurement process for buyers.

Scope of CRM Software
Report Specs	Details
Page number	148
Base year	2022
Forecast period	2023-2027
Spend growth (CAGR)	14.36%
Incremental spend	USD 161.21 billion
Pricing growth outlook	14%-15%
Pricing models	Subscription-based pricing model, Package pricing model, and Modular pricing model
Supplier selection scope	Suppliers experience and current business position, Level of customization and scalability of applications, After-sales support, and After-sales support
Supplier opportunities	Scalability of inputs, Green initiatives, Adherence to regulatory nuances, Cost savings, Reduction of TCO, Supply assurance, Category innovations, Customer retention, Top-line growth, Supply base rationalization, Demand forecasting and governance, and Minimalization of ad hoc purchases
Supplier selection criteria	Business needs, Technical specifications, Operational requirements, Security compliance, Regulatory mandates, Quality control, Change management procedures, Pricing models, SLA nuances, Acceptance criteria, Evaluation criteria, Legal requirements, and Penalty clauses
Category management scope	Scalability of inputs, Green initiatives, Adherence to regulatory nuances, Cost savings, Reduction of TCO, Supply assurance, Category innovations, Customer retention, Top-line growth, Supply base rationalization, Demand forecasting and governance, and Minimalization of ad hoc purchases
Top suppliers	Salesforce.com, SAP SE, Adobe, Microsoft, IQVIA Holdings, International Business Machines, Constant Contact Inc., SugarCRM Inc., Pegasystems Inc., and Aurea Inc.
Market dynamics	Regional category spend in terms of percentage with respect to North America, South America, Europe, Middle East and Africa and APAC and global category spend and CAGR in terms of percentage over a span of 5 years.
Customization scope	We can create customized sourcing/procurement reports with specific requirements for your business.

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