Voice Products & Services Category Procurement Intelligence Report

The report provides a comprehensive coverage on Voice Products & Services category spend growth and regional spend segmentation insights, Voice Products & Services price trends and Voice Products & Services supply market analysis.

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Ecosystem of the global Voice Products & Services category is intertwined with the larger parent market of Specialist Software and Hardware. Our category definition describes that overall Specialist Software and Hardware market includes all spend relating to the provision of non-common/bespoke software and hardware that are necessary for specific needs, and could not be used for other purposes.

Key questions on L4 procurement answered by this report

Strategic Sourcing Guide to Voice Products & Services Procurement

Overview

A changing ecosystem within the Specialist Software and Hardware market also affects the procurement process, cost dynamics and supplier attractiveness for the buyers of Voice Products & Services. The supply market has undergone several structural changes including introduction of several new vendors every year, M&As and vertical integration efforts of suppliers. This has resulted in some issues such as erosion of previously established supplier relationships but has also opened new opportunities to onboard new suppliers that offer a solution with better fitment or a wider range of offerings in .

Rise in the cost of certain essential assets and supplies required to deliver Voice Products & Services is making a significant addition to the supplier's overall expenditure. This could have an inflationary impact on buyer's procurement expenditure in the Voice Products & Services market.

New locations and vendors are emerging as cost effective suppliers of Voice Products & Services, offering an opportunity to widen the supplier base and gain further negotiation leverage with incumbent suppliers.

Voice Products & Services Procurement Best Practices

As market conditions become more dynamic and procurement practices get more sophisticated, category managers need to be cognizant of the best practices that work for their Voice Products & Services category procurement. The report offers a succinct analysis of Voice Products & Services procurement best practices.

For example, Procurement functions should develop custom processes to gain better visibility and involve Voice Products & Services suppliers early in the procurement process.

Investing in benchmarking studies not only helps category managers to improve their knowledge about market pricing or billing rates but also in negotiating with suppliers. In fact, this holds true for all technology procurement sub-categories.

Prior to the commencement of contract-related discussions, buyers must ensure that they have clearly identified and listed down potential levers, such as duration of contract, resources required, space limits if relevant, terms of payment, expected resolution time, delivery point.


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Risks in Voice Products & Services procurement

Voice Products & Services procurement managers also need to proactively identify and mitigate potential risks that can arise in the supply chain or contracts for Voice Products & Services procurement. Some examples include:


  • Procurement without consulting the actual users of Voice Products & Services may result in a mismatch in expectations of the buyer's internal stakeholders versus the actual contract executed
  • When requirements of the buyers are not absolutely clear or usage patterns are not stable or predictable, suppliers often build in \"cost buffers\" for unforeseen risks due to a lack of complete understanding on buyer's requirements. This increases the risk of overspending on Voice Products & Services
  • Contract-related risks where unfavorable credit terms may severly penalize buyers for delayed payments or entitle the supplier to demand pre-payments or shorten the payment terms are not very common in the category but they do exist in certain situations where buyers' liquidity or financial health is in question

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Who should read this report

  • The report is intended to serve as a one-stop reference guide for Voice Products & Services procurement strategy and offers a perfect blend of category basics with deep-dive category data and insights. Therefore, it is ideal for category beginners looking for “Voice Products & Services: Procurement Report 101” as well as for category experts actively tracking the global Voice Products & Services procurement market.

     

    You may have just initiated your research to design a winning Voice Products & Services procurement strategy, or you may be a category expert looking for strategic insights and updated data.Either ways, the report has your requirements covered.

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Key questions on Voice Products & Services procurement answered by this report


    Procurement decisions can prove to be costly in the absence of careful deliberation and evaluation of every available option. In fact, more than 90% of the decision makers we work with acknowledge that timely availability of up-to-date category intelligence can help them make better purchasing decisions. More than 80% of them believe that in-house category intelligence needs to be updated periodically to achieve full benefits. If you have read so far, we are quite sure you agree!!

     

    The Voice Products & Services procurement report helps take more informed decisions by placing all the critical information and advice at the fingertips of a decision maker. It also specifically answers some of the key questions that we have been routinely asked during our industry outreach initiatives:

     

    • What is the spend potential in the Voice Products & Services market?
    • What is the correct price to pay for Voice Products & Services? What are the key trends and factors that influence current and future pricing?
    • Which selection criteria are the most important for Voice Products & Services Suppliers Market?
    • Who are the top Voice Products & Services suppliers? What are their cost structures?
    • Which negotiation levers can reduce Voice Products & Services procurement cost ?
    • What are supplier margins in Voice Products & Services market?
    • What are the best practices for Voice Products & Services procurement and what are the potential risks?

SpendEdge Insights has helped procurement professionals and sourcing teams manage multiple spend areas and achieve more than $2 billion in savings. Activate your free account today!

Voice Products & Services Category Insights: What is inside

The Voice Products & Services market report offers a complete picture of the supply market and analyzes the category from the perspective of both buyers and suppliers. Analysis of the category trends, procurement best practices, negotiation levers and overall category management strategy advisory are interspersed with in-depth data and commentary on spend outlook, pricing ecosystem and supplier landscape drilled down to a region-level coverage.

Data

A key highlight of this report is the in-depth outlook created on Voice Products & Services procurement spend and pricing trends. The report further delves deep into the aspects of cost structure, total cost of ownership and supplier margins for Voice Products & Services. A dedicated section to supplier profiles and evaluation helps decision makers cast a wider procurement net and identify gaps in existing relationships.

Insights

Along with specific category and supplier intelligence, the publication also includes curated insights on Voice Products & Services market trends, price influencers and inherent risks. These insights help the decision makers prepare for market shaping trends in advance and create alternative strategies for changes in the market conditions.

Advisory

Additionally, the report also advises on the best practices and strategies to manage the Voice Products & Services category efficiently. Negotiation levers and opportunities are explained in detail along with quantification of their potential. Benchmark KPIs for supplier and buyer performance management are also aggregated to better organize the category objectives. Other themes of advisory include ideal procurement organization structure, enablers to achieve KPIs or category objectives and ideal SLAs to have with suppliers.

Category Ecosystem

  • Buyer and supplier ecosystem
  • Competitiveness index
  • Buyer and supplier power
  • Threat of new entrants and substitutes

Global and Regional Sourcing Insights

  • Category spend
  • Spend growth
  • Dynamics
  • Opportunities

Pricing and Cost Analysis

    • Pricing outlook and data
    • Drivers of pricing
    • Cost structure and inputs cost
    • Total cost of ownership
    • Pricing models and margins

Cost Saving Opportunities & Negotiation Strategies

  • Buyer and supplier side levers
  • Quantified cost saving opportunities
  • Negotiation strategies and quantified outcome

Procurement Best Practices, Strategy and Enablers

  • Procurement excellence
  • Sustainability and innovation
  • KPIs and category enablers
  • Risk management and outsourcing

Vendor Analysis

  • RFx essentials and selection criteria
  • SLAs
  • Supplier evaluation metrics
  • Detailed supplier profiles

Our research is complex, but our reports are easy to digest. Quantitative analysis and exhaustive commentary is placed in an easy to read format that gives you an in-depth knowledge on the category without spending hours to figure out “what does it mean for my company?”

Category Research Framework


SpendEdge presents a detailed picture of Voice Products & Services procurement solutions by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

Information Sources


Primary research
Secondary research
Procurement heads
Industry journals and reports
Category managers
Periodicals and new articles
Sourcing consortium professionals
Category webinars
Industry experts and thought leaders
Internal categiry playbooks
Procurement managers
Industry/government websites on regulations, compliance
Category heads of suppliers
Internal databases
Client account heads/managers
Industry blogs/thought leader briefings
Client and industry consultants

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