Customer Satisfaction Survey Market Procurement Intelligence Report

A buying guide for Customer Satisfaction Survey category – enriched with research on Customer Satisfaction Survey procurement spend patterns, Customer Satisfaction Survey pricing intelligence, market dynamics and top suppliers of Customer Satisfaction Survey.

GET FREE SAMPLE

This report on global Customer Satisfaction Survey category is part of a larger series of reports on global Marketing market. The scope of Marketing spans multiple categories and is typically identified as a procurement category that includes all spend related to the provision of marketing inluding material generation, production and distribution.

Key questions on L4 procurement answered by this report

Strategic Sourcing Guide to Customer Satisfaction Survey Procurement

Overview

Marketing market around the world is undergoing rapid transitions that have a massive potential to influence the way companies strategize for Customer Satisfaction Survey procurement and the cost they have to incur. Buyers are moving towards longer contract durations and strategic partnerships with suppliers to benefit from value-based discounts, integrated services, low renewal cost and lesser expenses on contracting activities.

In recent years, the market has witnessed a significant number of strategic collaborations, mergers, and acquisitions. Such developments have enabled the suppliers to expand their portfolio of offerings, geographic presence, and value chain. Moreover, suppliers have also gained access to new technologies and resources.

In the broader industry, automated tools and advanced technology is making inroads and even replacing some of the non-core workforce of suppliers. As a result, overall cost structure of suppliers has become more favorable across the industry and buyers of Customer Satisfaction Survey can expect to benefit from lower costs of suppliers once they break even with their investments in technology.

Customer Satisfaction Survey Procurement Best Practices

Sometimes, procurement functions are unable to timely alter their practices while responding to market conditions. Industry experts acknowledge that periodically reviewing procurement best practices and adopting learnings from across procurement categories can help procurement teams respond to market needs in a more agile way. This report combines our experience of other categories with Customer Satisfaction Survey procurement insights and hand picks best practices that can work for category managers delving in this market.

For example, Service providers often hire subcontractors to assist in certain aspects of a project. Buyers must ensure that subcontractors are bound by the same terms and conditions that main service providers adhere to. Buyers should also ensure that the project budget does not exceed while negotiating with subcontractors.

While engaging with a service provider, buyers should procure creative services from a tier 1 creative agency and outsource the production work to a local agency to reduce billing rates.

Having dedicated on-site staff from the service provider is a highly recommended measure for reducing category lead time for buyers.


Activate your free account to gain easy access to cutting edge research and insights on consumers, emerging price trends, global and regional suppliers.


Risks in Customer Satisfaction Survey procurement

Customer Satisfaction Survey procurement managers also need to proactively identify and mitigate potential risks that can arise in the supply chain or contracts for Customer Satisfaction Survey procurement. Some examples include:


  • With advancements in technology, such as file compressing, digital copying, and internet connections with high bandwidth, the risk of content piracy and signal theft has also increased. Additionally, new software that can circumvent encryption technology is increasing the threat of unauthorized use and distribution of communication content
  • Economic downturn can adversely affect employment rates and bring about changes in the spend patterns of customers. This can reduce product launches and adversely affect the industry
  • The communications services industry is a labor-intensive industry and is vulnerable to the vagaries of labor unions. If a company fails to renew agreements or solve labor disputes, it can lead to labor strikes or stoppage of work, thereby leading to delays in service delivery

For detailed insights and complete access to our report library, activate your free account!

Who should read this report

  • The report is intended to serve as a one-stop reference guide for Customer Satisfaction Survey procurement strategy and offers a perfect blend of category basics with deep-dive category data and insights. Therefore, it is ideal for category beginners looking for “Customer Satisfaction Survey: Procurement Report 101” as well as for category experts actively tracking the global Customer Satisfaction Survey procurement market.

     

    You may have just initiated your research to design a winning Customer Satisfaction Survey procurement strategy, or you may be a category expert looking for strategic insights and updated data.Either ways, the report has your requirements covered.

SpendEdge Insights Subscription

Unlock SpendEdge's comprehensive procurement report collection with ease through our procurement platform.


Key questions on Customer Satisfaction Survey procurement answered by this report


    Procurement decisions can prove to be costly in the absence of careful deliberation and evaluation of every available option. In fact, more than 90% of the decision makers we work with acknowledge that timely availability of up-to-date category intelligence can help them make better purchasing decisions. More than 80% of them believe that in-house category intelligence needs to be updated periodically to achieve full benefits. If you have read so far, we are quite sure you agree!!

     

    The Customer Satisfaction Survey procurement report helps take more informed decisions by placing all the critical information and advice at the fingertips of a decision maker. It also specifically answers some of the key questions that we have been routinely asked during our industry outreach initiatives:

     

    • What is the spend potential in the Customer Satisfaction Survey market?
    • What is the correct price to pay for Customer Satisfaction Survey? What are the key trends and factors that influence current and future pricing?
    • Which selection criteria are the most important for Customer Satisfaction Survey Suppliers Market?
    • Who are the top Customer Satisfaction Survey suppliers? What are their cost structures?
    • Which negotiation levers can reduce Customer Satisfaction Survey procurement cost ?
    • What are supplier margins in Customer Satisfaction Survey market?
    • What are the best practices for Customer Satisfaction Survey procurement and what are the potential risks?

SpendEdge Insights has helped procurement professionals and sourcing teams manage multiple spend areas and achieve more than $2 billion in savings. Activate your free account today!

Customer Satisfaction Survey Category Insights: What is inside

The Customer Satisfaction Survey market report offers a complete picture of the supply market and analyzes the category from the perspective of both buyers and suppliers. Analysis of the category trends, procurement best practices, negotiation levers and overall category management strategy advisory are interspersed with in-depth data and commentary on spend outlook, pricing ecosystem and supplier landscape drilled down to a region-level coverage.

Data

A key highlight of this report is the in-depth outlook created on Customer Satisfaction Survey procurement spend and pricing trends. The report further delves deep into the aspects of cost structure, total cost of ownership and supplier margins for Customer Satisfaction Survey. A dedicated section to supplier profiles and evaluation helps decision makers cast a wider procurement net and identify gaps in existing relationships.

Insights

Along with specific category and supplier intelligence, the publication also includes curated insights on Customer Satisfaction Survey market trends, price influencers and inherent risks. These insights help the decision makers prepare for market shaping trends in advance and create alternative strategies for changes in the market conditions.

Advisory

Additionally, the report also advises on the best practices and strategies to manage the Customer Satisfaction Survey category efficiently. Negotiation levers and opportunities are explained in detail along with quantification of their potential. Benchmark KPIs for supplier and buyer performance management are also aggregated to better organize the category objectives. Other themes of advisory include ideal procurement organization structure, enablers to achieve KPIs or category objectives and ideal SLAs to have with suppliers.

Category Ecosystem

  • Buyer and supplier ecosystem
  • Competitiveness index
  • Buyer and supplier power
  • Threat of new entrants and substitutes

Global and Regional Sourcing Insights

  • Category spend
  • Spend growth
  • Dynamics
  • Opportunities

Pricing and Cost Analysis

    • Pricing outlook and data
    • Drivers of pricing
    • Cost structure and inputs cost
    • Total cost of ownership
    • Pricing models and margins

Cost Saving Opportunities & Negotiation Strategies

  • Buyer and supplier side levers
  • Quantified cost saving opportunities
  • Negotiation strategies and quantified outcome

Procurement Best Practices, Strategy and Enablers

  • Procurement excellence
  • Sustainability and innovation
  • KPIs and category enablers
  • Risk management and outsourcing

Vendor Analysis

  • RFx essentials and selection criteria
  • SLAs
  • Supplier evaluation metrics
  • Detailed supplier profiles

Our research is complex, but our reports are easy to digest. Quantitative analysis and exhaustive commentary is placed in an easy to read format that gives you an in-depth knowledge on the category without spending hours to figure out “what does it mean for my company?”

Category Research Framework


SpendEdge presents a detailed picture of Customer Satisfaction Survey procurement solutions by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

Information Sources


Primary research
Secondary research
Procurement heads
Industry journals and reports
Category managers
Periodicals and new articles
Sourcing consortium professionals
Category webinars
Industry experts and thought leaders
Internal categiry playbooks
Procurement managers
Industry/government websites on regulations, compliance
Category heads of suppliers
Internal databases
Client account heads/managers
Industry blogs/thought leader briefings
Client and industry consultants

Related reports

Global Broadcast Production Equipment Market - Procurement Intelligence Report

Global Internet Service Providers (ISP) Services Market - Procurement Intelligence Report

Global Water Demineralisation Services Market - Procurement Intelligence Report

Global Telemarketing Services Market - Procurement Intelligence Report

Global Advertising Management Services Market - Procurement Intelligence Report

Global Photograph Processing Services Market - Procurement Intelligence Report

Global Customer Survey Services Market - Procurement Intelligence Report

Global Microfilming Services Market - Procurement Intelligence Report

Read More

Access this report and our entire procurement platform | Plans starting from USD 3000/ Year Buy Now

Copyright © 2024 Infiniti Research Limited. All Rights Reserved. Privacy NoticeTerms of UseSales and Subscription