Computer Training Services Category Procurement Intelligence Report

Several macro changes in the dynamics of overall Development and Training as well as Computer Training Services procurement trends are poised to change the business practices and procurement thumb rules. Integration of the latest technology in learning requires significant investments and therefore procurement costs are expected to rise for learning modules based on advanced technologies. In the long run, buyers could see stable pricing as suppliers recover their technology cost.

Although companies are providing more learning opportunities and resources to employees, actual percentage of employees who have seriously completed such learning activities in still very low. Some of the reasons responsible for this trend are a 'one training fits all' approach, lack of personalization, engagement and demonstration of benefits in an employee's current work profile. Companies as well as L&D suppliers have realized these challenges and are coming up with solutions such as gamification and L&D delivery through multiple platforms.

Buyers that have multiple locations under management are increasingly opting for a single supplier who can deliver L&D services in a consistent manner across locations. Often global L&D suppliers are preferred in such cases.

Category managers need to take note of the potential of these developments and reassess the changes required in their procurement practices.

As market conditions become more dynamic and procurement practices get more sophisticated, category managers need to be cognizant of the best practices that work for their Computer Training Services category procurement. The report offers a succinct analysis of Computer Training Services procurement best practices.

For example, Category managers should evaluate the RFQ's from service providers against the industry benchmarks as this helps buyers to gain a better understanding of the market prices and save costs.

Buyers must collaborate with service providers that offer mobile learning solutions, which help in accessing the training material from any location. This will aid employees from departments such as sales, which may not be able to attend all training sessions conducted onsite and achieving better ROI on L&D.

Buyers should engage with service providers that offer interactive training solutions such as gamification, VR, and interactive videos to simulate real-world applications. These solutions are known to improve the effectiveness of learning programs.

Computer Training Services procurement managers also need to proactively identify and mitigate potential risks that can arise in the supply chain or contracts for Computer Training Services procurement. Some examples include: