Customer Segmentation Market Procurement Intelligence Report

Access curated Customer Segmentation procurement intelligence and solve all your questions on Customer Segmentation procurement outlook, cost saving opportunities in Customer Segmentation procurement and potential Customer Segmentation partners.

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Scope of the report

This report on global Customer Segmentation category is part of a larger series of reports on global Marketing market. The scope of Marketing spans multiple categories and is typically identified as a procurement category that includes all spend related to the provision of marketing inluding material generation, production and distribution.

KEY PROCUREMENT INSIGHTS COVERED

Strategic Sourcing Guide to Customer Segmentation Procurement

Overview

Business practices within Customer Segmentation market are heavily influenced by changing trends across the category as well as within the broader Marketing market. An intense competition in the supply market owing to new entrants is expected to provide more procurement options to buyers for Customer Segmentation and offer significant negotiation leverage.

In the broader industry, automated tools and advanced technology is making inroads and even replacing some of the non-core workforce of suppliers. As a result, overall cost structure of suppliers has become more favorable across the industry and buyers of Customer Segmentation can expect to benefit from lower costs of suppliers once they break even with their investments in technology.

Rising cost of workforce possessing core skill sets is expected to offset some of the cost savings that suppliers are expecting through implementation of lean and technology-based operations.

As a result, category managers need to closely monitor the Customer Segmentation procurement trends and identify changes required in their procurement environment for the category.

Customer Segmentation Procurement Best Practices

Sometimes, procurement functions are unable to timely alter their practices while responding to market conditions. Industry experts acknowledge that periodically reviewing procurement best practices and adopting learnings from across procurement categories can help procurement teams respond to market needs in a more agile way. This report combines our experience of other categories with Customer Segmentation procurement insights and hand picks best practices that can work for category managers delving in this market.

For example, Buyers should engage with service providers that can consolidate multiple marketing, advertising and communications disciplines such as SEO, SEM, social media management, and traditional advertising. Such consolidation increases cost savings, convenience, and facilitates supplier performance benchmarking.

Buyers should engage in long-term contracts with service providers to gain value additions and other benefits. Engaging in long-term contracts reduces the total cost of ownership, for buyers, for the service delivered.

Buyers should ensure that service providers use digital asset management tools for storing and retrieval of digital assets such as photographs, video graphs, music, animation content. Buyers can use these tools to increase their brands consistency and optimize their workflow.


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Risks in Customer Segmentation procurement

Customer Segmentation procurement managers also need to proactively identify and mitigate potential risks that can arise in the supply chain or contracts for Customer Segmentation procurement. Some examples include:


  • The communications services industry is a labor-intensive industry and is vulnerable to the vagaries of labor unions. If a company fails to renew agreements or solve labor disputes, it can lead to labor strikes or stoppage of work, thereby leading to delays in service delivery
  • Contract-related risks where unfavorable credit terms may severly penalize buyers for delayed payments or entitle the supplier to demand pre-payments or shorten the payment terms are not very common in the category but they do exist in certain situations where buyers' liquidity or financial health is in question
  • Procurement without consulting the actual users of Customer Segmentation may result in a mismatch in expectations of the buyer's internal stakeholders versus the actual contract executed

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Who should read this report

  • Procurement decisions can prove to be costly in the absence of careful deliberation and evaluation of every available option. In fact, more than 90% of the decision makers we work with acknowledge that timely availability of up-to-date category intelligence can help them make better purchasing decisions. More than 80% of them believe that in-house category intelligence needs to be updated periodically to achieve full benefits. If you have read so far, we are quite sure you agree!!

    You may have just initiated your research to design a winning Customer Segmentation procurement strategy, or you may be a category expert looking for strategic insights and updated data.Either ways, the report has your requirements covered.

    The report is intended to serve as a one-stop reference guide for Customer Segmentation procurement strategy and offers a perfect blend of category basics with deep-dive category data and insights. Therefore, it is ideal for category beginners looking for “Customer Segmentation: Procurement Report 101” as well as for category experts actively tracking the global Customer Segmentation procurement market.

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Key questions on Customer Segmentation procurement answered by this report


    The Customer Segmentation procurement report helps take more informed decisions by placing all the critical information and advice at the fingertips of a decision maker. It also specifically answers some of the key questions that we have been routinely asked during our industry outreach initiatives:

     

    • What is the spend potential in the Customer Segmentation market?
    • What is the correct price to pay for Customer Segmentation? What are the key trends and factors that influence current and future pricing?
    • Which selection criteria are the most important for Customer Segmentation Suppliers Market?
    • Who are the top Customer Segmentation suppliers? What are their cost structures?
    • What are supplier margins in Customer Segmentation market?
    • Which negotiation levers can reduce Customer Segmentation procurement cost ?
    • What are the best practices for Customer Segmentation procurement and what are the potential risks?

SpendEdge Insights has helped procurement professionals and sourcing teams manage multiple spend areas and achieve more than $2 billion in savings. Activate your free account today!

Customer Segmentation Category Insights: What is inside

The Customer Segmentation market report offers a complete picture of the supply market and analyzes the category from the perspective of both buyers and suppliers. Analysis of the category trends, procurement best practices, negotiation levers and overall category management strategy advisory are interspersed with in-depth data and commentary on spend outlook, pricing ecosystem and supplier landscape drilled down to a region-level coverage.

Data

A key highlight of this report is the in-depth outlook created on Customer Segmentation procurement spend and pricing trends. The report further delves deep into the aspects of cost structure, total cost of ownership and supplier margins for Customer Segmentation. A dedicated section to supplier profiles and evaluation helps decision makers cast a wider procurement net and identify gaps in existing relationships.

Insights

Along with specific category and supplier intelligence, the publication also includes curated insights on Customer Segmentation market trends, price influencers and inherent risks. These insights help the decision makers prepare for market shaping trends in advance and create alternative strategies for changes in the market conditions.

Advisory

Additionally, the report also advises on the best practices and strategies to manage the Customer Segmentation category efficiently. Negotiation levers and opportunities are explained in detail along with quantification of their potential. Benchmark KPIs for supplier and buyer performance management are also aggregated to better organize the category objectives. Other themes of advisory include ideal procurement organization structure, enablers to achieve KPIs or category objectives and ideal SLAs to have with suppliers.

Category Ecosystem

  • Buyer and supplier ecosystem
  • Competitiveness index
  • Buyer and supplier power
  • Threat of new entrants and substitutes

Global and Regional Sourcing Insights

  • Category spend
  • Spend growth
  • Dynamics
  • Opportunities

Pricing and Cost Analysis

    • Pricing outlook and data
    • Drivers of pricing
    • Cost structure and inputs cost
    • Total cost of ownership
    • Pricing models and margins

Cost Saving Opportunities & Negotiation Strategies

  • Buyer and supplier side levers
  • Quantified cost saving opportunities
  • Negotiation strategies and quantified outcome

Procurement Best Practices, Strategy and Enablers

  • Procurement excellence
  • Sustainability and innovation
  • KPIs and category enablers
  • Risk management and outsourcing

Vendor Analysis

  • RFx essentials and selection criteria
  • SLAs
  • Supplier evaluation metrics
  • Detailed supplier profiles

Our research is complex, but our reports are easy to digest. Quantitative analysis and exhaustive commentary is placed in an easy to read format that gives you an in-depth knowledge on the category without spending hours to figure out “what does it mean for my company?”

Category Research Framework


SpendEdge presents a detailed picture of Customer Segmentation procurement solutions by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key category influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

Information Sources


Primary research
Secondary research
Procurement heads
Industry journals and reports
Category managers
Periodicals and new articles
Sourcing consortium professionals
Category webinars
Industry experts and thought leaders
Internal categiry playbooks
Procurement managers
Industry/government websites on regulations, compliance
Category heads of suppliers
Internal databases
Client account heads/managers
Industry blogs/thought leader briefings
Client and industry consultants

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